News Information - Noticeboard Item
The Retail Customer Service Experience
18 September 2008
Thursday 30th October 2008 3pm - 6pm
The Shrubbery Hotel, Ilminster
Do you want more customers through your doors?
Would you like to increase your customer spend?
Could your customer service be improved?
If the answer is yes to any of these questions, you really should come along.
This workshop is aimed at retail businesses and will give you many tips and tricks to make you think about the way you are working and how your retail business is currently running.
You will learn what you can do to improve business in the future to ensure you are satisfying the needs of customers, some of whom may be just browsing and not buying.
You will learn how to:
ü Establish what your customers think of your retail business
ü Recognise who your customers are and identify their buying habits
ü Ascertain when your customers are likely to visit and buy
ü Maximise how much your customers are spending
ü Get customer focussed yourself - Happy Staff = Happy Customers!
ü Implementing customer service experiences
Workshops are £55 per person
For further information contact
Rachel Sweet
07974 161279
rachel@sweetskills.co.uk
www.sweetskills.co.uk
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